Password Security at Fon

Recently, there has been speculation regarding the security of Fon passwords. Here at Fon, we take security very seriously and we keep all of our customers’ information securely stored at all times.

Firstly, Fon does not hold the password of all of the users in the database. In fact, many of our users who are part of the Fon community through one of our telco partners, have their passwords stored by our partners (their ISP or mobile operator). When this is the case, Fon has no access to the passwords at all, as they are not stored in Fon’s database.

Additionally, the passwords that Fon does manage are divided into numerous systems and platforms that do not share the same database or structure.

Rest assured that Fon does manage its passwords in a secure way. In keeping with industry best practice, we are aware that storing hashes or digests of passwords is considered better than encrypting them. Therefore, Fon has identified this possible improvement some time ago, and has already applied this change to some of its user types. Other users are being migrated gradually. This is by no means a security issue, as regardless of how the information is kept, it is kept safe.

If you have any questions or concerns regarding your password safety, please feel free to contact our customer care team for further information about Fon’s password safety. To further increase your internet safety, we recommend that you always have a different password for each website or online service that you subscribe to.