Comments on: Twitter “Customer Care” at Fon is Fonwifi http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html Blog of an entrepreneur Mon, 13 Feb 2012 19:31:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Borja (FON) http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263220 Borja (FON) Wed, 24 Jun 2009 10:48:38 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263220 Hi Steven, As explained in my previous reply, the logs work fine, and FON's core functionality works just fine. We just have, in some cases, issues when displaying that information in the User Zone. If somebody did something ilegal with your router, you, or the relevant authorities, would contact us and we would be able to show that the user that performed those illegal actions wasn't you. This bug will be fixed in the next release, in July. Many thanks. Hi Steven,

As explained in my previous reply, the logs work fine, and FON’s core functionality works just fine. We just have, in some cases, issues when displaying that information in the User Zone. If somebody did something ilegal with your router, you, or the relevant authorities, would contact us and we would be able to show that the user that performed those illegal actions wasn’t you. This bug will be fixed in the next release, in July.

Many thanks.

]]> By: steven http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263210 steven Mon, 22 Jun 2009 13:01:58 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263210 between 13th and 19th of june FON has even stopped logging? If something illegal happened in that timeframe I can not let FON prove it wasn't me but someone else? between 13th and 19th of june FON has even stopped logging?
If something illegal happened in that timeframe I can not let FON prove it wasn’t me but someone else?

]]> By: steven leeman http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263208 steven leeman Thu, 18 Jun 2009 08:52:14 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263208 Hi, the Fon Wireless logging has updated only once since I mentioned it... 2009-06-13 23:03:54 but no more again in the last week... Hi,

the Fon Wireless logging has updated only once since I mentioned it… 2009-06-13 23:03:54
but no more again in the last week…

]]> By: Luis FON http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263200 Luis FON Mon, 15 Jun 2009 08:10:01 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263200 @ Cristian: What firmware is your Fonera 2.0 using? As Alex mentioned previously we are working on improving the torrent download feature. It will be valuable feedback also knowing the size and name of the ubuntu torrent file. Please contact us at http://fon.gs/contactar1/ @ Cristian: What firmware is your Fonera 2.0 using? As Alex mentioned previously we are working on improving the torrent download feature. It will be valuable feedback also knowing the size and name of the ubuntu torrent file. Please contact us at http://fon.gs/contactar1/

]]> By: cristian http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263199 cristian Mon, 15 Jun 2009 00:24:05 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263199 ok, i was trying to download an ubuntu torrent with the fonera... the same, it freezes the router and i have to restart it to get the connection back again. don't work, even with one torrent at a time... please, tell me. r u using the same firmware like everybody's else? ok, i was trying to download an ubuntu torrent with the fonera…

the same, it freezes the router and i have to restart it to get the connection back again.

don’t work, even with one torrent at a time…

please, tell me. r u using the same firmware like everybody’s else?

]]> By: David http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263198 David Sun, 14 Jun 2009 16:40:45 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263198 @Alex Thanks for the feedback. However, you have to admit that when a key functionality of a product fails, it has to be qualified as something more serious than a bug. The fonera "works" (lights are on), right, but one of the key functionalities was to download torrents. So far, I have not been able to replace my always-on computer and I have pretty much another router (now I have two) and extra consumption (since it cannot replace my PC and keep the same downloading habits) instead of the opposite. I'm sure you understand downloading one torrent at a time is not enough... Anyway, I hope you fix it soon, thanks again for the feedback and be aware you are contributing to the global warming meanwhile, so at least plant a tree as penance ;-) @Alex
Thanks for the feedback.

However, you have to admit that when a key functionality of a product fails, it has to be qualified as something more serious than a bug. The fonera “works” (lights are on), right, but one of the key functionalities was to download torrents. So far, I have not been able to replace my always-on computer and I have pretty much another router (now I have two) and extra consumption (since it cannot replace my PC and keep the same downloading habits) instead of the opposite. I’m sure you understand downloading one torrent at a time is not enough…

Anyway, I hope you fix it soon, thanks again for the feedback and be aware you are contributing to the global warming meanwhile, so at least plant a tree as penance ;-)

]]> By: alex puregger http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263195 alex puregger Sun, 14 Jun 2009 09:45:09 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263195 @ David, this is not about crying out to the community but informing our community about a bug as soon as we identified it. We are sorry about that and are working on the fix. The product works. Regarding the torrent we recommend that you download only one big torrent at a time, as sometimes the Fonera experiences issues when it handles more and larger torrents. We are working on this and we expect to have that solved in few weeks. We keep you informed. alex (i work at FON) @ David,

this is not about crying out to the community but informing our community about a bug as soon as we identified it. We are sorry about that and are working on the fix. The product works. Regarding the torrent we recommend that you download only one big torrent at a time, as sometimes the Fonera experiences issues when it handles more and larger torrents. We are working on this and we expect to have that solved in few weeks.
We keep you informed.
alex (i work at FON)

]]> By: David http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263194 David Sun, 14 Jun 2009 07:37:27 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263194 So, what are you guys doing about it? You market a product with specific functionalities and the bittorrent client was a very important feature. We bought the product and now you tell us it does not work. Are you fixing it? What's the roadmap on this? Crying out to the community to fix your under-delivered product might be pushing the 2.0 concept to far, no? So, what are you guys doing about it? You market a product with specific functionalities and the bittorrent client was a very important feature. We bought the product and now you tell us it does not work. Are you fixing it? What’s the roadmap on this?
Crying out to the community to fix your under-delivered product might be pushing the 2.0 concept to far, no?

]]> By: FONERA2 : le retour du bug ! @ Infracom, le Blog WiFi / Wimax / Vidéo sans fil http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263176 FONERA2 : le retour du bug ! @ Infracom, le Blog WiFi / Wimax / Vidéo sans fil Mon, 08 Jun 2009 15:51:47 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263176 [...] de détails sur le blog du fondateur, in english, oeuf corse ! Vous noterez l’appel amusant aux bonnes volontés, puisque le [...] [...] de détails sur le blog du fondateur, in english, oeuf corse ! Vous noterez l’appel amusant aux bonnes volontés, puisque le [...]

]]> By: Borja (FON) http://english.martinvarsavsky.net/general/twitter-customer-care-at-fon-is-fonwifi.html#comment-263175 Borja (FON) Mon, 08 Jun 2009 09:02:54 +0000 http://english.martinvarsavsky.net/?p=3129#comment-263175 Hi Steven, FON's authentication and revenue share features are working, so Foneros can roam, Aliens can pay and get access and Bills will receive their share of the revenues generated through their routers. However, we acknowledge that there is a problem with the way this activity is reflected in the logs in the User Zone. We are currently investigating it but, unfortunately, because it would be easier to fix, it is not affecting every user, so it's hard to replicate. I cannot give a specific date that this bug will be fixed yet, but rest assured, we are working on it and it will be fixed soon. I also apologize for the lack of answer to your incidence, I will make sure that when we release the fix, it will be properly communicated. Many thanks for your valuable feedback. Hi Steven,

FON’s authentication and revenue share features are working, so Foneros can roam, Aliens can pay and get access and Bills will receive their share of the revenues generated through their routers. However, we acknowledge that there is a problem with the way this activity is reflected in the logs in the User Zone. We are currently investigating it but, unfortunately, because it would be easier to fix, it is not affecting every user, so it’s hard to replicate. I cannot give a specific date that this bug will be fixed yet, but rest assured, we are working on it and it will be fixed soon. I also apologize for the lack of answer to your incidence, I will make sure that when we release the fix, it will be properly communicated.

Many thanks for your valuable feedback.

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