Twitter “Customer Care” at Fon is Fonwifi

It would help if FON’s core business would at least keep working?
Currently no fonera hotspot is logging any activity anymore since the end of may -> Router visit logs stay empty although people used it.
it’s mentioned to support@fon.com at the start of june… but no answer even after the promised 2 business days

joder Martin…

the most interesting thing for me, at least, of the fonera, were the torrents…

now, i have 2 routers…

i’ve lost 50 euros…

mejor dicho, tú ganaste 50…!

Well done. You most than others know very well how important is for any company to be on this 2.0 social world.

I’m very happy with my old fonera, so I won’t need no support.

About the torrents issue, have you think to remove all the torrent capabilities of the product description on the website? That would be a good move.

I know, I know, en español me hubiera expresado mejor, pero un domingo por la tarde, no doy más .

Greetings from your southern island Mallorca!

Hi Steven,

FON’s authentication and revenue share features are working, so Foneros can roam, Aliens can pay and get access and Bills will receive their share of the revenues generated through their routers. However, we acknowledge that there is a problem with the way this activity is reflected in the logs in the User Zone. We are currently investigating it but, unfortunately, because it would be easier to fix, it is not affecting every user, so it’s hard to replicate. I cannot give a specific date that this bug will be fixed yet, but rest assured, we are working on it and it will be fixed soon. I also apologize for the lack of answer to your incidence, I will make sure that when we release the fix, it will be properly communicated.

Many thanks for your valuable feedback.

So, what are you guys doing about it? You market a product with specific functionalities and the bittorrent client was a very important feature. We bought the product and now you tell us it does not work. Are you fixing it? What’s the roadmap on this?
Crying out to the community to fix your under-delivered product might be pushing the 2.0 concept to far, no?

@ David,

this is not about crying out to the community but informing our community about a bug as soon as we identified it. We are sorry about that and are working on the fix. The product works. Regarding the torrent we recommend that you download only one big torrent at a time, as sometimes the Fonera experiences issues when it handles more and larger torrents. We are working on this and we expect to have that solved in few weeks.
We keep you informed.
alex (i work at FON)

@Alex
Thanks for the feedback.

However, you have to admit that when a key functionality of a product fails, it has to be qualified as something more serious than a bug. The fonera “works” (lights are on), right, but one of the key functionalities was to download torrents. So far, I have not been able to replace my always-on computer and I have pretty much another router (now I have two) and extra consumption (since it cannot replace my PC and keep the same downloading habits) instead of the opposite. I’m sure you understand downloading one torrent at a time is not enough…

Anyway, I hope you fix it soon, thanks again for the feedback and be aware you are contributing to the global warming meanwhile, so at least plant a tree as penance

ok, i was trying to download an ubuntu torrent with the fonera…

the same, it freezes the router and i have to restart it to get the connection back again.

don’t work, even with one torrent at a time…

please, tell me. r u using the same firmware like everybody’s else?

@ Cristian: What firmware is your Fonera 2.0 using? As Alex mentioned previously we are working on improving the torrent download feature. It will be valuable feedback also knowing the size and name of the ubuntu torrent file. Please contact us at http://fon.gs/contactar1/

Hi,

the Fon Wireless logging has updated only once since I mentioned it… 2009-06-13 23:03:54
but no more again in the last week…

between 13th and 19th of june FON has even stopped logging?
If something illegal happened in that timeframe I can not let FON prove it wasn’t me but someone else?

Hi Steven,

As explained in my previous reply, the logs work fine, and FON’s core functionality works just fine. We just have, in some cases, issues when displaying that information in the User Zone. If somebody did something ilegal with your router, you, or the relevant authorities, would contact us and we would be able to show that the user that performed those illegal actions wasn’t you. This bug will be fixed in the next release, in July.

Many thanks.