I am a happy user of FON and have been using it since it was introduce here in Japan.The only problem I have is in using http://maps.fon.com/
It takes lots of time too just load the page.
Some of the function are not working(eg.search) and the page is ugly.
It’s the worst map application I’ve ever used.FON is a great product but it could be much better if your team could improve the user experience on the maps page.

Thanks

So far, Mr. Varsavsky, more than 400 people (65% of the vote) have said they cannot use your top of the line product until you fix the firmware.

Norman I am connected for days to the Fonera 2.0n with a MacBook Pro without any problems. Can you detail the equipment you are using? Have you reported the exact nature of your problem to customer care? We are monitoring all incidences in customer care and it seems that most who have a problem come to this blog and not cc. Customer Care is the place to go.

Well, here my experience with FON cc from 2 years ago:

I got problems with my just-bought Fonera+ and contacted cc, giving an exact and concise description of the problems (Martin, I can send it to you – my original query was in English). The reply I got betrayed the cc guy didn’t even try to read my mail. Here is an excerpt from my reply (translated from German)

Ben writes:
> through the FON Router GUI interface
Alex replies:
> Do you get Management Console?
Ben writes:
> Hard-/Software: … MacBook/OS X 10.5 (Intel)
Alex replies:
> Connect your computer to ‘MyPlace’
> in case you don’t get any further, describe your system and the point where you got stuck

Well, I indeed got then some advices, which didn’t help. After a lot of experimentation, I could solve the problem. But I guess, a non-technical person would just at some point give up, write off the expenses and buy a working router.

In the meanwhile you have reduced the stuff by two thirds to my knowledge. I don’t think you could simultaneously improve you cc.

This blog is quite interesting to read. And I liked very much the original FON idea (which just happened to fail, at least in Germany: I live near a major international airport and traid fair, continuously provide the best possible signal outside of my house using La Fontenna – and got TWO connections by ONE person in two years).

But I don’t think I’d ever buy a FON product.

I am happy that the Foneras work for you, and let’s face it, probably for most users, but that has never been the case for me.

I have summed up my experiences on my blog, as this was too long to post here.

I would be delighted if you read it.

If people are using only blogs to report problems. Then you can think that your
Customer care.support process and link/phone is not shown accuratly on your website.
Also your teams are only using parallel blogs to communicate and not fon.com website.
What should expect the people to do other than react the same way you act.
Use fon.com to communicate your product strategy.
Good news is that you are 1 out of the 35@ercent that is able to use your product.

Give a timelime for next firmware release.
Regards

Having said this I am connected to a Fonera every day of my life with Mac, Windows, Ubuntu, Jolicloud, Nexus One, Blackberry, iPhone and have never, not once experience the problems that other people have. I hope it’s not because they adopted the not official release of Rudolph that had unsolved issues and they are using our last stable release.

It is time to hire more people for the firmware team and / or find ways to include the open source community. The reason Firefox is a success is not because they are open source or because their product is so much more better than the competition; it is because they have built a community. Your’s is falling apart.