FON doubled in size in the last 90 days and customer care is swamped. We have 4000 unanswered requests. I know this is going to sound crazy to Americans, but one of the reasons why we have such a backlog is that in Europe there are this extremely unusual data protection laws that make it hard (not impossible, but hard) to outsource customer care. This laws don´t allow a company to share its confidential data with another company who may, for example, provide customer care.

In the meantime I designed this little poll to understand the main problems that people who have not connected the Foneras are having around the world. A more formal e mail survey will be conducted by FON as the vast majority of the FONeros don´t know my blog.

Follow Martin Varsavsky on Twitter: twitter.com/martinvars

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