Comments on: Last week summary http://english.martinvarsavsky.net/fon/last-week-summary.html Blog of an entrepreneur Sun, 12 Feb 2012 23:44:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: David http://english.martinvarsavsky.net/fon/last-week-summary.html#comment-51846 David Tue, 09 Oct 2007 04:10:05 +0000 http://english.martinvarsavsky.net/fon/last-week-summary.html#comment-51846 I have one observation to make. I personally think FON is a great idea and eventually it has the potential to be part of many people's daily life. In oder to reach that stage, customer service is no doubt a very key element of success. Unfortunately I am not seeing that is a feature of FON and in truth it is a big draw back, I have emailed your CS for help and now I have waited for 3 days, nothing happened but an auto- reply. I do heope that some more attention and resources can be allocated to bring the customer service up to speed. FON will go no where if this cannot be fixed. My 2 cents I have one observation to make. I personally think FON is a great idea and eventually it has the potential to be part of many people’s daily life. In oder to reach that stage, customer service is no doubt a very key element of success. Unfortunately I am not seeing that is a feature of FON and in truth it is a big draw back, I have emailed your CS for help and now I have waited for 3 days, nothing happened but an auto- reply.

I do heope that some more attention and resources can be allocated to bring the customer service up to speed. FON will go no where if this cannot be fixed.

My 2 cents

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